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14-Day Money Back GuaranteeReturn & Refund Policies
Nebulyft devices can be returned within 14-days after the product is successfully delivered.
If you received your product damaged during shipping, please keep the damaged box and product(s) and initiate a return.
Malfunctions caused by manufacturing issues or shipping, Nebulyft will be responsible for your return shipping charges. Otherwise, any charges incurred will be deducted from total refund.
We are only able to issue refunds for Nebulyft products purchased directly from nebulyft.com. Once the returned item is received, your purchase will be refunded.
Nebulyft soothing gel is consumable and is therefore considered non-refundable.
For further questions, please contact us at:
5270 California Avenue, Irvine, California, 92617, the United States
Should you refuse to accept delivery of your Nebulyft device at the time of its arrival, you will receive your credit minus any shipping costs incurred by Nebulyft plus a 20% handling charge. Once we receive the unit and it is examined and approved by our returns department, we will credit your account.
Purchase orders are processed in real time, making it possible for customers to receive their Nebulyft orders quickly, therefore cancellation is not possible after the order is confirmed. Please email Nebulyft Customer Service for return instructions: firstname.lastname@example.org
Return & Replacement Procedure
Please make sure your Nebulyft device was purchased directly from nebulyft.com and was purchased within 1 year.
Return items must be shipped to Nebulyft designated shipping address. If you would like to have the device(s) returned, replaced or repaired, please email Nebulyft Customer Service: email@example.com along with the information below:
2. Nebulyft Order number or any proof of purchase
3. Shipping address
4. Contact number
5. Requested service (Return/ Replace/ Repair)
6. Description of the issue you are experiencing with your device
Once your request has been confirmed, you will be given a full instruction on the procedures including all the shipping information. For return services, refund will be issued within 5-10 business days once the product is received.
Nebulyft cannot accept returns for products purchased at 3rd party retailers. If you purchased your Nebulyft from anywhere other than nebulyft.com, you must contact the retailer directly for their return policy.
A return will not be accepted without prior authorization. Returns without a Return Authorization will be returned to sender. Returns must be received within 30 days of the date the return authorization was issued, or a 20% handling charge will be charged.
Ensure product is carefully packaged (its original packaging materials are best) in order to avoid damage during shipping. Units returned in damaged condition may receive partial credit at the discretion of Nebulyft.