Return & Refund Policy

28-Day* Money Back Guarantee

We appreciate your interest in nebulyft® devices. We strive to provide our customers with the best experience possible. However, we understand that you may not be completely satisfied with your purchase. To assist you in the event of a return, please review our return and refund policies and guidelines below:

- Cancellations

We process purchase orders in real-time to ensure that customers receive their nebulyft® orders as quickly as possible. Once an order is confirmed, cancellation is not possible. However, we understand that unforeseen circumstances may arise, and you may need to return your purchase. In such cases, please contact nebulyft® Customer Service at support@nebulyft.com to receive return instructions. Our customer service team will be happy to assist you with the return process.

Please note that if you request a refund after the order has been shipped, we will charge a $20 shipping and handling fee, which will be deducted from the refund.

Orders cannot be canceled more than 28 days after they are shipped.

- Returns

If you are unsatisfied with your purchase, you may return the purchased items complete, unused, and in their original packing within 28 days of receiving them for an exchange or refund.

However, please note that international relocation is NOT supported for returns, even if the request is made within 28 days of receiving. The return service is currently available for US regions only.

Please collect the package first if your order has been shipped and you want to return it. Then contact our Nebulyft Support via support@nebulyft.com to obtain instructions for returning.

Please note that a double shipping fee may be deducted from the original payment if you reject the shipment. In the event of a return for US orders, you will also be charged $20 for shipping and handling fee.

Contact Nebulyft®️ Support at support@nebulyft.com to start the return process. Please provide them with proof of purchase, such as Order Confirmation Email. Please make sure all components are included in the package. 

Return Procedure

If you purchased a nebulyft® device from Rebeccatech LLC. and wish to return it, please follow the steps below:

• Email nebulyft® Customer Service at support@nebulyft.com to request a Shipping Label.
• Once approved, you will receive an email along with a USPS®️ Return Label.
• Carefully package all components/products included in your original order in a shipping box and affix the shipping label to the box.

Please note that Rebeccatech LLC. cannot accept returns for products purchased at third-party retailers. If you purchased your nebulyft® from anywhere other than Rebeccatech LLC., you must contact the retailer directly for their return policy.

Please be advised that returns will not be accepted without prior authorization, and your returned product must have a return label created by Rebeccatech LLC. . Returns without a assigned return label will be rejected to the sender. 

To avoid damage during shipping, please ensure that the product is carefully packaged in its original packaging materials. Units returned in damaged condition may receive partial credit at the discretion of Rebeccatech LLC.

- Refund

Once we have received your returned product, we will initiate the refund process within 14 business days. We collect returning shipments every Friday and conduct inspections on Monday and Tuesday. Upon completion of the inspection, we will issue the refund in the upcoming 48 hours. The entire refund process can take up to 14 business days. You will be notified via email once your refund is processed. If you haven't received your refund after 14 business days, please contact us at support@nebulyft.com.